Return & Refund Policy
At GlowSpa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.
Returns
We accept return requests for eligible items within 14 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition
- Include original packaging where applicable
- Be free from damage, misuse, or signs of wear
For hygiene and safety reasons, certain beauty, skincare, cosmetic, and personal care products may not be eligible for return once opened or used.
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used beauty and personal care products
- Products damaged due to misuse or improper handling
- Items marked as final sale
- Personalized or special-order items, where applicable
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please submit a request as soon as possible after receiving your order.
Please provide relevant information and supporting images where necessary so the issue can be reviewed.
Refunds
Once a returned item has been received and inspected, we will determine whether the return meets our eligibility requirements.
Approved refunds will be issued to the original payment method.
Please note that original shipping charges, if applicable, are generally non-refundable.
Depending on your financial institution, it may take several business days for the refunded amount to appear in your account.
Exchanges
At this time, exchanges may be subject to product availability. In many cases, the fastest solution may be to return an eligible item and place a new order.
Changes to This Policy
GlowSpa reserves the right to update or modify this Return & Refund Policy at any time.