Shipping Policy
At GlowSpa, we work hard to ensure your order is processed and delivered as smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended.
Shipping Times
Delivery times may vary depending on your location, product availability, and shipping carrier.
Estimated delivery times are generally:
- Standard Shipping: 5–12 business days
- Processing Time: 1–3 business days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has been shipped, tracking information will be provided when available. Please allow some time for tracking information to update after your order has been dispatched.
Shipping Delays
While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to factors outside our control, including carrier delays, weather conditions, customs processing, or periods of high demand.
GlowSpa is not responsible for delays caused by shipping carriers or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Please carefully review your shipping address before placing your order.
We cannot guarantee changes to an order once it has been processed or shipped.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, or your local carrier.
GlowSpa is not responsible for packages lost or stolen after confirmed delivery.